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MTN Nigeria Risks Losing Millions Of Users, Here’s Why

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MTN Nigeria Risks Losing Millions Of Users, Here's Why

Thousands of MTN Nigeria users have since Tuesday, January 11, 2022, been experiencing poor service from the telco.

The telco subscribers, who spoke to Newsrand confirmed that without any word from MTN Nigeria, they didn’t know why it has been a struggle for them to browse the internet, and receive calls as well.

Lamenting over the poor network service, Ibukun Ayanlowo, a payment merchant, said the poor internet service has affected her business, such that her sales have dropped in the last few days.

I run a PoS business, and my network has to be good for me to run transactions for people. So, you can see how it has affected me. For instance, I make between N70,000 to N100,000 every day, and due to the poor service from MTN, I’m struggling to make N30,000 in the last two days,” Ayanlowo stated.

Like the PoS operator, digital marketer Cynthia Nwokolo also said she has not been productive since Tuesday.

Her words: “I have not been able to do as much as I do since the last two days. For instance, I need internet service to meet my KPIs and all. But not much has been done.”

When our correspondent reached out to the telco for reaction to its customers’ complaint, it promised to get back. But as at the time of filing this report, there was no response from it.

What this means

MTN, being part of the company with the largest market capitalisation on Nigerian Exchange Group (NGX), has no doubt disappointed its customers. And the situation is becoming more worrisome, as the telco has left the challenge unattended to, such that business owners who leverage the network service provider to make earnings are now recording losses.

This development and nonchalant response from MTN may result in the loss of subscribers, which presently stands over 67.5 million, as the distressed users are seeking alternatives already.

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Enhanced Autopilot Returns from Tesla for $6,000

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A customer urged Tesla CEO Elon Musk to reinstate the Enhanced Autopilot package two weeks ago on Twitter as a kind of compromise between the “Full Self-Driving” program and the normal Autopilot package. It has returned since Musk’s “OK” response.

Remember that Tesla’s feature is not a self-driving car, despite the name suggesting that it is.

This week, Tesla brought back its Enhanced Autopilot option for electric vehicles. The baseline Autopilot driver-assistance suite is expanded by this $6,000 optional update, which includes automatic lane changes, automatic parking assistance, and autonomous car retrieval (also known as Summon and Smart Summon). Additionally, it has Navigate on Autopilot, which combines a number of driving aids to help steer the car from one on-ramp to the next.

Tesla has reshuffled its driver aids a number of times. Enhanced Autopilot used to function as the precursor to the “Full Self-Driving” option, which picked up most of its features when the mid-level offering was eventually dropped, with the rest going to basic Autopilot. The “Full Self-Driving” option remains, and it’s still $12,000, but its complement of features has been dramatically reduced. Now, on Tesla’s site, it says the package offers “traffic light and stop sign control” in addition to what Enhanced Autopilot offers, and in the future, it hopes to add automated steering on city streets.

Let’s now issue a couple disclaimers. Enhanced Autopilot is a technology that, like Autopilot, demands the driver to pay close attention to the road while it is in use. Brain-free does not equate to hands-free. Even with “Full Self-Driving,” which is still in beta, owners must constantly be aware of their surroundings in case they need to take back control at any point. There are currently no self-driving vehicles available for purchase.

Tesla does not have a public relations department, thus it was unable to get in touch with them for comment.

Recently, Tesla’s range of driver-assistance technologies has brought the firm to public attention—and not always in the best ways. Early in June, NHTSA questioned Tesla about instances of phantom braking on Autopilot-equipped vehicles, when the cars may suddenly apply the brakes without reason. A week later, the NHTSA broadened its investigation into accidents involving Autopilot to include around 830,000 vehicles.

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Instagram Gets It wrong in Abortion Content Moderation

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Becca Rea- Tucker’s 252,000 Instagram followers saw a picture of a pink cake she had prepared with the words “pro-abortion” written in white icing.

The Texas novelist and baker discovered on Tuesday that Instagram had classified the cake image as “sensitive” due to the possibility that it included “graphic or violent content” as users began to repost the image. Rea-Tucker was informed by others that Instagram had concealed the image behind a warning and requested age verification.

“I do think that Instagram’s algorithm suppresses accounts like mine that are vocally pro-abortion,” she said. “It’s really disappointing, but definitely not surprising.”

Rea-Tucker is not the only Instagram user to believe that the social media platform, which is controlled by Facebook parent company Meta, limits content related to abortion rights. Instagram stated on Tuesday that some content had been mistakenly classified as sensitive when it shouldn’t have been. The business attributed the issue to a “bug” that it is attempting to fix.

Instagram has been filled with comments from people expressing their views on the subject since the Supreme Court’s decision last week to reverse the 1973 Roe v. Wade decision that safeguarded abortion rights. Some people are exchanging resources with those who want to learn more about abortions. However, it appears that the social network struggled under the onslaught of content, making moderation choices that have prompted inquiries about how effectively Instagram is upholding its policies.

There are numerous instances of content that appears to have been falsely classified as sensitive. A post from Planned Parenthood Great Northwest, Hawaii, Alaska, Indiana, and Kentucky was flagged by Instagram as possibly containing violent or graphic material. A text-and-map graphic with the caption “Abortion is Safe and Legal in Hawaii, Alaska, and Washington” was covered by the label.

The problem, according to Instagram spokesperson Stephanie Otway, affected posts regarding other topics besides abortion rights. She gave the example of a post about weapons that Instagram had incorrectly classified as sensitive when asked for examples.

According to Otway, the business is “working on a fix” for the incorrectly labelled content. She refused to give any further information or estimate the number of users who have been impacted by the bug.

Other difficulties with content moderation are being dealt with by Meta. On Monday, Vice reported that Facebook was blocking users who claimed to send abortion pills. Instagram banned searches for “abortion pills” and the abortion drug mifepristone, according to NBC News on Tuesday. Instagram unblocked the hashtags “abortion drugs” and “mifepristone” after NBC published the news.

Users are not permitted to “purchase, sell, trade, gift, request, or donate medications” on the platform, according to a tweet from Meta spokesman Andy Stone on Monday, but content “that highlights the affordability and accessibility of prescription medication is allowed.”
But he conceded that the dominant social media platform occasionally mishandles content control.

We’ve found a few instances of improper enforcement, and we’re fixing them, Stone said.

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PocketApp (formerly Abeg App) Secures AIP for Mobile Money Operator License in Nigeria  

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Abeg Technologies Limited, a division of Piggytech Global Limited, has received approval in principle from the Central Bank of Nigeria to operate as a mobile money operator (MMO) in Nigeria. The platform is now the first social commerce platform in Nigeria to obtain the CBN’s approval for an MMO license, and the announcement represents an important step forward in the company’s effort to promote secure online transactions and commerce across the whole nation.

Additionally, Abeg is fully changing its name to “Pocket by Piggyvest” to emphasize its transition from a money transfer service to a social commerce platform (PocketApp). The platform’s new name alludes to its expanded user-buying and selling capabilities via virtual “pocket stores” and supports its foray into the social commerce space.

The Central Bank of Nigeria (CBN) sent PocketApp an AIP dated April 25, 2022 for a license application to operate as a mobile money company. This is the first step toward ultimate clearance for the Piggytech subsidiary, provided that certain requirements outlined by the CBN are met.

The co-founder and chief operating officer of Piggytech Global Limited, Odunayo Eweniyi, expressed his excitement about the permission, saying, “We’re really thrilled that PocketApp has been granted an approval in principle as a Mobile Money Operator in Nigeria. Now that we have the full operating license, we will work closely with the Central Bank to fulfill all of its requirements. This will allow us to keep growing and increasing the range of our social payments, social commerce, and other digital financial products to reach more people.

The Federal Republic of Nigeria’s CBN and PocketApp both reaffirm their commitment to the financial inclusion agenda, and PocketApp will continue to make it simpler for our teeming young population to carry out their transactions smoothly while saving them money and expanding their options for getting paid.

The company will be able to conduct the following activities thanks to the Mobile Money Operator license: Wallet Creation and Management, E-money Issuing, USSD, Agent Recruitment and Management, Pool Account Management, Non-Bank Acquiring as Permitted by the CBN, Card Acquiring, and any other Activities that may be Permitted by the CBN.

According to Patricia Adoga, COO of PocketApp, when discussing the company’s development over the past 18 months, For the last 18 months, we have been focused on building the core infrastructure that will enable secure social commerce and payments at scale. We believe that social commerce will thrive better in a more trusted environment. So we added escrow to our payment infrastructure, protecting buyers and sellers and many other features, ensuring a smooth shopping experience on the app.”

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